You’ve assembled a great team to build your new website: Congrats – that’s huge! Besides providing content & monitoring their progress, what should you be doing to help the site succeed? (more…)

Social Media! It’s everywhere! It’s on everyone’s mind! Everyone is talking about it!

Some of it is hype & some of it is truth. I often get asked to distinguish the two, and almost everyone wants to know the “magic formula” for social media advertising success. While there are certainly some things you can do to gain success, there is no magic bullet or single prescription. And that’s the beauty of it. Social media is about people and communities, and each one is different.

Here’s an interesting link that describes some effective, recent social media ad campaigns: http://mashable.com/2010/09/14/social-media-campaigns/

When you look through the projects discussed there, it’s easy to think “Well, of course Gap and Starbucks have great social media ad campaigns! But not all of us have the time and/or boku bucks it can take to run a killer social media campaign. What do *we* do?”

My advice: learn from the best & play to your strengths. If a company like Starbucks; a nameless, faceless international corporation, can create content that feels sincere and personal, just imagine what a small business can do! Small business employees are close to their product/service – they’re involved in multiple aspects of the company – the kind of stories and experiences they can bring to a social media campaign are priceless. Also consider how accessible a small business is – if I can login to Facebook and contact the founder of a company with a question and get a quick answer, that’s a level of service and access that leaves me wanting to participate again and again. You don’t need a huge graphics budget & you don’t need expert coding skills. If you need help to get your brand established, or a brief consult with an experienced professional to design a strategy for you, a small investment with a skilled web designer is all it takes to get you up and running.

This post starts a new series: “Clever Internetizens” — it will be a series of interviews with people on the web who have a great web presence. They utilize their websites and social media effectively across a variety of disciplines. Today I’m talking with author & librarian, Sara Ryan (http://sararyan.com). Sara has written two novels, Empress of the World and The Rules for Hearts, and a bunch of comics including the series Flytrap. She’s currently working on a graphic novel for DC Vertigo called Bad Houses.

I was in grad school at the dawn of graphical web browsing. As soon as I learned how to ftp and change file permissions, I set up what was then known as a Personal Home Page. (Old. School.)

I used it mainly to recommend things I liked.

• How long have you had the website that you have now?

I’ve had sararyan.com since 2001 (here’s a snapshot via the Wayback Machine: http://web.archive.org/web/20010219040125/http://www.sararyan.com/). The design has evolved considerably since then.

• How did you decide what it should look like?

I knew I wanted a sort of collage/bricolage appearance, because I wanted to be able to add images relating to new projects without necessarily changing the whole design. And I think the site’s retro/antique look is paradoxically less likely to feel dated over time.

I also asked my readers; the Flickr and LibraryThing widgets and the prominence of the blog on my frontpage came as a result of their feedback.

And finally, I worked with highly skilled code monkey Space Ninja (spaceninja.com) to develop the details of the look-and-feel and make sure the site worked on different platforms.

• How often do you update it?

It varies wildly — sometimes I post several times a week, sometimes I take a hiatus for as long as a month. Probably the average is about once a week.

• How do you use it to publicize the work that you do?

Like most folks, I announce events and link to interviews. I also make a lot of work available on the site. I have several short comics that you can read online (you can also buy them as chapbooks), and I’ve recorded myself reading my first novel, Empress of the World, in its entirety as a series of podcasts. I’m working my way through my second novel, The Rules for Hearts, too.

• How else do you publicize your work?

I like Twitter.

I’m on Facebook as well, in a low-key way. I respond to comments on my wall, but I’ve never set up fan pages for my books or used it to send event invitations. I can’t quite bring myself to cross that particular self-promotional Rubicon.

And I crosspost my blog entries to LiveJournal. It’s not as popular as it once was, but a fair number of folks still hang out there, especially genre writers, so there’s a certain sense of community.

My overall approach: I don’t force myself to participate in spaces that, for whatever reason, don’t feel right. Lots of writers are on GoodReads; I’m not. Lots of writers have Google alerts set up for their names and book titles; I don’t. And sure, I might miss out on seeing some nice reviews, but I also don’t have the stress of wondering whether a particular mention will turn out to be depressing or delightful.

• How do you balance and prioritize the tasks of writing and self-promotion?

In a sense, the balance is easier for me to maintain than for some of my friends who write full-time on a book-a-year schedule. They always need to simultaneously promote the current book and write the new one.

I have longer stretches between books, so the level of self-promotion ebbs and flows fairly organically. And sometimes I’ll take a hiatus from the blog (as I did in August) to devote more time to writing.

• I love that you’ve posted individual podcasts of you reading your work – what prompted you to do that?

I noticed that my computer had GarageBand!

Seriously, I like reading out loud, and podcasting seemed like it would be easy and fun — which it has been, in part because I, um, don’t worry too much about sophisticated audio production values, e.g. I just record and post.

I started the Empress podcasts as a way to build up to the publication of Rules, and continued because people seemed to enjoy them.

• You regularly blog about other authors and books you recommend – what prompted you to do that?

I read a lot; I like talking about what I read with friends; I like treating blog readers as friends.

• How much do you share about projects you’re working on before they’re published? Does it help your process at all?

I share much less than I once did. I’m less likely to report on word or page count, more likely to discuss process in a broader sense. I wrote a while back on the differences I’ve observed in revising a graphic novel script vs. a prose novel, and I have a post in the works about unexpectedly useful reading.

I think the danger of talking too much about a project-in-progress is that readers may wonder what’s taking you so long (!) and/or get tired of it before it even appears. And publishers often move a book’s release date, so if you’ve said Hey, it’s totally coming out on September 1st!, and then you find out it’ll actually be February 27th of the following year, well, that is no fun for you or your readers.

• What’s your advice to authors when it comes to their online presence?

Have one. At minimum, basic information about your books, a bio, upcoming events. Make it easy to contact you if you want to be contacted. In terms of social media, do what interests you. Don’t blog if it feels like homework, don’t tweet if it feels like a waste of time.

That said, don’t be afraid to try something new, either. It took me a while to get the point of Twitter, now I find it nigh-indispensable.

Thank you, Sara, for your thoughts and advice to those looking to create or optimize their web presence!

If you’re considering creating a Facebook fan page, or already have one and want to improve it, here are five tips to help you get the most out of your efforts:

1. Consider a custom tab.  If your page’s Wall tab isn’t particularly active, or you’re not very well known, creating a custom tab allows you to craft a landing page that lets people get to know you.  Facebook allows you to set this custom tab as the landing tab for all non-fans.  Just like your website’s landing page(s) you want your custom tab to quickly impart what you’re all about, and have at least one call-to-action (eg: visit your website, sign up for your newsletter, purchase something).

2. Specifically ask people to “Like” the page.  It’s been shown that Facebook pages that specifically ask people to click the “Like” button are much more successful at acquiring fans.  Lets face it, there’s alot to look at on the average Facebook page – people are easily distracted by ads, or notifications, or even your content – so reminding them to “Like” you page in a clear way help you cut through the clutter.

3. Create a great Profile picture.  You have the opportunity across all tabs of your Facebook page to display a profile picture – don’t waste that opportunity!  This is basically advertising space – and while you don’t want it to read like a banner ad, you want to use that space to reinforce your brand.

4. Make sure to get the optimized URL.  Pages with more than 25 fans can get a shortened URL for their page.  Not only is this easier to remember, it’s easier to reference throughout the rest of your online & offline collateral.  To get the URL once you have 25 fans, visit http://www.facebook.com/username

5. Keep your page updated! You can have a great Facebook page design, with a custom tab and a killer profile pic, but if you’re not regularly checking in to participate in conversations with fans, or share interesting content, there’s little reason for people to ever visit your page again.  Your Facebook page is an opportunity to keep you and your business active in people’s memories – if they see an update in their feed from your page, they’re much more likely to visit and participate and pass it on.

NOTE: Since this post was written Facebook has (of course) changed the way that Pages display. The below points remain relevant, however, even with new display parameters.

Recently I’ve been asked about which to invest in first for an online platform if you had to choose just one: a Facebook page or a website.  Like with most things, it depends!  There are a number of factors that will go into your decision, like what Facebook audiences have come to expect, how much content you have to share, and the overall goals of your project/business.  I’m going to break down these factors + the limitations of each, so read on to learn more about which is better for you when it comes to Facebook pages and websites. Read more …

Recently I wrote about the importance of delegating when it comes to running your business & maintaining your sanity.  Among the tasks that may be delegated is the generation of blog posts, Tweets and Facebook content.  While there is nothing quite like your authentic voice, and you probably should add your own personal touch from time-to-time, it is possible for someone else to easily add some targeted content to your social media outlets with great success.

By establishing the keywords that bring the most relevant information and people to your attention, someone else can take the reigns when it comes to posting news that position you as an expert, making fruitful connections, and bring your product or service to the attention of those who may need it.  With just a couple of hours a week, someone can handle your social media, and also track its effectiveness through analytics to be sure that future efforts have a greater chance of success.

Not only will your social media impact increase because someone will be dedicated to it, but you’ll maintain a single voice with the added benefit of collaboration.  Collaborating with a social media expert will bring new content not only to the attention of your audience, but to you as well.   They can track mentions of your business, and promote your triumphs!

Finding someone to work with is as simple as finding someone who is willing to understand your business and how you see it evolving… it might be someone you employ already.   If you find someone who is comfortable and familiar with social media, you’ll achieve traction more quickly — but anyone who is passionate about what you do will be a great help

Recently I wrote about creating custom Twitter backgrounds to extend your brand, but what about Facebook?

In the magical triad of social media marketing (your blog, Twitter and Facebook profiles), you want to make sure your brand appears in each place – not just in your tone and message, but also in the way it looks. With so much competition for people’s attention, brand synchronicity certainly helps you stick in people’s minds.

You can customize your Facebook page to include any number of tabs, with whatever content you like, but when you stick to one or two beyond the standard “Wall” and “Info” tabs – you’re keeping your message clear and concise. Click to check out some best practices for creating custom Facebook pages…